Support Center

Commuter FAQ & Help

Have questions about smart cards, tracking accuracy, or payment verification? Find answers below.

Frequently Asked Questions

Everything you need to know about Hamro Saja

Real electric Sajha Yatayat bus charging at Pulchowk HQ

OUR FLEET

Zero-Emission Sajha Bus

Still have questions?

Get in Touch with our Support Team

If you have complex issues regarding smart card replacement, lost cards, or transaction refund audits, contact our central helpdesk at Pulchowk HQ or call our toll-free cooperative helpline.

Toll-Free Helpline:1660-01-SAJHA

HQ Address:Pulchowk, Lalitpur, Nepal

Email Helpdesk:support@sajhayatayat.com.np

Commuter FAQ & Help

Frequently Asked Questions

How does the real-time tracking work?

How will I know when the bus arrives at my station?

How is the travel cost calculated?

Can the driver see my arrival notifications?

What if there's a delay or cancellation?

Is my location data secure and private?

Zero-Emission Sajha Bus

Get in Touch with our Support Team